FAQ

Frequently Asked Questions – Maison Amélie

I just placed an order. When will it be shipped?
We aim to process all orders within 2–5 business days (Monday to Friday). Once shipped, delivery usually takes 5–10 business days depending on your location.

You’ll receive a shipping confirmation with tracking once your order is on its way.
Haven’t received a tracking number after 7 days? Email us at info@maisonamélie.com.

What’s the fastest way to get a refund?
Contact our customer service directly via email or WhatsApp, rather than opening a dispute via PayPal, Apple Pay, your bank, or credit card company.
This helps us process your refund faster and more smoothly.

I’m not satisfied with my order. Can I return it?
Yes, we offer a 100% money-back guarantee for items that arrive damaged or defective.

  • You have 30 days to return your item for a full refund.

  • Return shipping costs are the customer’s responsibility.

  • Always include your name and order number with the return.

Note: If your package is still in transit, please wait for delivery before starting a return. Refunds are processed after we receive and inspect the item.

Can I cancel my order?
You can cancel your order within 15 minutes of placing it.
After that time, cancellations are no longer possible, but you can return the item once it arrives.

I entered the wrong shipping address. What should I do?
Contact us within 24 hours by replying to your order confirmation or emailing info@maisonamélie.com.
After 24 hours, we may not be able to change the address. Orders shipped to an incorrect address cannot be refunded.

How long does shipping take?

  • Processing time: 2–5 business days

  • Delivery time: 5–10 business days (worldwide)
    You’ll receive tracking information as soon as your order ships.

I accidentally added an extra item to my order. Can it be canceled?
If you contact us within 15 minutes, we can cancel and refund the extra item.
After that time, you may return the item once received.

My order was shipped from abroad. Why is that?
To offer a wide and high-quality selection, we work with international suppliers, including manufacturers in China.
All items are covered by our return and refund policy, regardless of their origin.

Have questions about a product’s source? Contact us before placing your order.

The color of my item looks different from the photo. Why?
Colors may vary slightly due to lighting during photography or screen differences. We aim to represent each item as accurately as possible, but small variations can occur.

Need Help?

We’re here to assist you.

Email: info@maisonamélie.com
Phone/WhatsApp: +31 6 48900443

Always include your order number and a clear description of your question or issue for faster assistance.